Understanding transaction delays

Why has my transaction not been confirmed yet? We see your transaction is marked as "Pending," and you might be wondering why. Let's break it down:

1. Waiting for confirmations:

   Your transaction needs confirmation from the network to ensure security. It remains "Pending" until receiving sufficient confirmations.

2. When it's done:

   Once your transaction is confirmed, its status changes to "Completed," allowing you to access your funds.

3. Network talk:

   Our system communicates with the broader network. Mismatches may cause minor delays in updating the "Pending" status, usually resolved within an hour.

4. Uncommon delays:

   Occasionally, transactions may take longer to be accepted by the network, extending the "Pending" period. We actively work to minimize any delays.

Please be aware that our Compliance team might request additional information for verification purposes. We're always here to help with any questions or concerns you may have.